Our Privacy Policy

Effective Date: January 1, 2025

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Lofty Oaks Association ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, https://www.loftyoaksassociation.com, or interact with our services, including memorial tree orders and mail correspondence packages.

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By using our site and services, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

 

We collect personal information in order to process memorial tree orders and send associated correspondence. This may include:

• Your name, your firm’s name, & any relevant contact information (email address, mailing address, phone number)

• Recipient details (name & mailing address of the person receiving the correspondence)

• Order details (location of tree planting, message personalization, and delivery preferences)

• Payment information (processed securely via third-party providers)

 

We also collect non-personal information through cookies and tracking tools, including:

• IP address

• Browser type

• Pages visited and time spent on the site

• Referral sources

 

2. How We Use Your Information

 

We use the information we collect to:

• Process and fulfill your memorial tree orders

• Prepare and mail correspondence packages to the designated recipients

• Provide customer support and respond to inquiries

• Send transactional and service-related emails

• Improve our website and services

• Comply with legal obligations

 

We may also use certain information for marketing and retargeting purposes (see below).

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3. Use of Facebook/Meta Tools

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We use tools provided by Meta (Facebook) such as the Meta Pixel to:

• Measure the effectiveness of our Facebook and Instagram ads

• Understand visitor behavior on our website

• Show relevant ads to previous site visitors ("retargeting")

• Build lookalike audiences to reach new potential customers

• These tools may collect data such as which pages you visit and what actions you take on our site.

• To learn more about how Meta collects and processes data, please visit:

  • https://www.facebook.com/privacy/policy

• You can control your Facebook ad settings at:

  • https://www.facebook.com/adpreferences

 

4. Sharing of Information

 

We do not sell or rent your personal data.

 

We may share your information with trusted third parties, including:

• Payment processors (e.g. PayPal)

• Shipping and mailing service providers

• Marketing and analytics services (e.g., Meta/Facebook)

• Website hosting and IT support partners

• Legal authorities if required by law

 

All partners are required to handle your data securely and responsibly.

 

5. Cookies and Tracking

 

We use cookies and similar technologies to:

• Remember your preferences

• Analyze website traffic and usage

• Deliver relevant ads on platforms like Facebook and Instagram

• You can adjust your cookie preferences in your browser settings. Disabling cookies may limit some functionality.

 

6. Your Privacy Rights

 

Depending on your location (e.g., U.S., EU, California), you may have the right to:

• Access the personal data we have about you

• Request correction or deletion of your data

• Opt out of marketing communications

• Limit or object to data processing

• To exercise your rights, please contact us at:

• information@loftyoaksassociation.com

 

7. Data Security

 

We implement reasonable technical and organizational measures to protect your data. However, no online transmission or storage system can be guaranteed to be 100% secure.

 

8. Children’s Privacy

Lofty Oaks Association is not directed to individuals or children under the age of 13. We do not knowingly collect information from children.

 

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

 

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

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Lofty Oaks Association
PO Box 145
Westminster, VT 05158

info@loftyoaksassociation.com
https://www.loftyoaksassociation.com